P1.T1 - 'Upgrade to Access More Content' - not working!

[Dr. Jayanthi Sankaran]

Hi Nicole,

In my Study Planner for Part I, it says 'Upgrade to Access more Content' on the orange button on the Right Hand side. However, I am unable to - don't know why - please help!

Thanks
Jayanthi

 

[David Harper CFA FRM]

Hi @Jayanthi Sankaran - Sorry I don't think we have upgrades automated (yet). @Nicole Manley will help you out on Monday for sure, thanks!

 

[Dr. Jayanthi Sankaran]

Thanks, David - appreciate it, for sure!

 

[Nicole Seaman]

Hello @Jayanthi Sankaran,

You are currently subscribed to Part 1 Professional, which gives you access to all of the Part 1 materials that are available. The orange upgrade button on the side may show up if you want to purchase Part 2 materials, but there are no upgrades for Part 1 past the Professional level. If you are unable to access the Part 1 materials, please let me know and we will resolve the issue as quickly as possible.

Thank you,

Nicole

 

[Dr. Jayanthi Sankaran]

Thanks, Nicole - appreciate it

Jayanthi

 

[MSharky]

Hello,

In my account, I may have pressed the orange upgrade button by accident. I hope it isn't automated because I dont want my card to be charged. Can you please help?

Thanks,

Moe S.

 

[David Harper CFA FRM]

Hi @MSharky no worries, it is NOT automated. Nicole has to process upgrades manually; in any case, we don't store your credit card information so technically we could not initiate any automatic transaction. Thanks!

 

[MSharky]

Thanks for the clarification!