Course Issues with Interactive PQ Bank

[Nicole Seaman]

March 17, 2026: This issue has been resolved. Please reach out to customer support directly with any account issues: https://www.bionicturtle.com/support#contact.

February 11, 2025: Update on technical issue

We have been made aware of a technical issue currently affecting some users who are unable to view their past quiz results in the interactive quiz platform. This is related to our updates aimed at aligning the platform with the 2026 curriculum by removing outdated questions.

We are working on a solution and appreciate your patience as we strive to enhance the quiz platform with the most relevant practice questions. Thank you!

Note: This does not impact the ability to create new quizzes or use the platform normally. It only affects access to past quiz results that contained PQs we've removed from the system. If you're unable to access the entire platform, please contact customer support for assistance.

 

[AUola2165]

Hi,

if one clicks on png image when taking a quiz in the Qbank,. there is no way to go back to the quiz: no "X" to click on to return to the quiz, pressing "esc" doesnt work. If one clicks on the <- arrow to go back, the website returns the user to the qbanks main page:

 

[Nicole Seaman]

Hello @AUola2165 Thank you for pointing this out. Can you let me know if you are referring to the Interactive PQ Platform or the Mock Exam platform? They are different platforms, so it helps to know which you are using.

If you are referring to the Interactive PQ platform, I will reach out to our IT team so we can get this fixed.

If you are referring to the Mock Exam platform, we have a notice on the very first page (in bold red) when you click on Mock Exam stating that you shouldn't click on any images directly, as the platform does not allow you to go back. Unfortunately, there is nothing that can be done on that platform to change this. I am currently working on getting the Mock Exams switched over to our new Interactive PQ platform to prevent this from happening.

 

[AUola2165]

Hello, thanks for your reply, I am referring to the Interactive PQ platform.

And thanks again for creating it...it is a tremendous help when studying

 

[VSall3236]

Hi all,

Is there any issue in accessing the interactive quizz? I am denied access to it today while it is part of the package I subscribed to. Not the best thing when part II exam is so closed.

 

[Nicole Seaman]

Hi all,

Is there any issue in accessing the interactive quizz? I am denied access to it today while it is part of the package I subscribed to. Not the best thing when part II exam is so closed.

@VSall3236 I am sorry that you are experiencing an issue with the interactive PQ bank. Our customer support team confirmed with me that they've responded to your support inquiry and will help resolve the issue that you are experiencing.

Important note: The forum is not monitored for account issues (it is only for content questions and support), so all issues involving account access should always be sent to customer support to ensure that any issues are resolved quickly.

 

[Tracy M. Nolte]

I sent a customer support request late last week regarding the following issues, but haven't heard back. Maybe I missed their email or maybe it is still being worked on but I thought I'd post here for some guidance in case I've missed something.

Once I have completed a quiz in the interactive question bank, I am unable to access it. I receive the following error message. Has anyone had any issues with this and know of how I may resolve it? I have the professional package so it seems unlikely to be associated to my membership...but maybe I'm missing something.

 

[Nicole Seaman]

I sent a customer support request late last week regarding the following issues, but haven't heard back. Maybe I missed their email or maybe it is still being worked on but I thought I'd post here for some guidance in case I've missed something.

Once I have completed a quiz in the interactive question bank, I am unable to access it. I receive the following error message. Has anyone had any issues with this and know of how I may resolve it? I have the professional package so it seems unlikely to be associated to my membership...but maybe I'm missing something.

View attachment 4836

@Tracy M. Nolte Our customer support team responds to all inquiries within 24 hours (usually the same day) during our normal business hours. If you don't receive a response within that time frame, always feel free to reach out to me directly here in the forum. I just confirmed with support that they responded to your email on February 5th. It may have been sent to your spam folder. To avoid missing customer support responses, I recommend adding support@bionicturtle.com to your email contacts.

We are currently updating the interactive quiz platform to align with the 2026 curriculum, which includes removing questions associated with discontinued chapters.

• If you are experiencing this issue in Topic 8 (Liquidity Risk) or Topic 9 (Risk & Investment) specifically, it is likely due to the removal of questions that are no longer relevant.
• If you are experiencing this across all topics in the quiz platform, please respond to customer support to let them know, and we will look into it further.

 

[Tracy M. Nolte]

Thanks for the message Nicole and thanks for checking with them. I looked in spam just now and didn't see it so I think I probably deleted it. I've added the support desk to my email contacts.

Is it possible that they can send it again or would it be easier if I created a new ticket? I think I may need some additional troubleshooting as my issue is in Market Risk, across all readings.