Support for Account Issues

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Nicole Seaman

Director of FRM Operations
Staff member
If anyone is having issues with their account (including login, access to the study planner, forum issues, etc.), please send an email to [email protected]. We do not want to use the forum to provide support for specific accounts, as we cannot keep the support tickets organized that way. Thank you.

Please try the following before sending a support request for the issues below:

  • Login Issues: Make sure you are trying to log in under Student Login on the main page of the BT website. If you cannot remember your password, you can request a new one by clicking on Student Login and then forgot password. You will not be able to log in by clicking on Account, and you cannot request a password change under Account.

  • Purchasing Issues (previous customers): If you are having trouble purchasing when logged in, please checkout as a guest instead of signing in.

  • Accessing Study Materials After Purchase: when you log in under Student Login, click on My Courses. This will bring up your study planner.
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