Discount Code - "We were unable to process your attached file"

[Ludwma]

Dear,

I'm new FRM student and I would like to subscribe for the FRM Part I (Tier 3)

I see that I could fall into one of the categories for the discount code of Part I product (international purchase). However when I submit the request I receive the following message: "We were unable to process your attached file". The file I have attached is my ID in pdf format.

Can you please suggest me how to proceed?

Thanks and Regards,

FS

 

[Suzanne Evans]

Hi FS. If you'd like you can email it to me directly ([email protected]) and I will request the discount code on your behalf. I'm going to put in a help ticket in reference to this issue.

Thanks,
Suzanne

 

[Ludwma]

Hi Suzanne,

I haven't received any feedback about email I sent you two days ago. Are you waiting for something else from me?

Thanks and Regards,

FS

 

[Suzanne Evans]

Hi FS,

I've replied to your email. I apologize for the delay, I've been out for a family emergency.

Thanks,
Suzanne

 

[Ludwma]

Thanks Suzanne,

I have just subscribed for L1 (Tier 3).

Regards,

FS

 

[fab65]

Hi Suzanna
I do have the same problem. Whatever I'm uploading it produces always the same error.
What kind of uploads are allowed?
Kr
Fab

 

[Suzanne Evans]

Hi Suzanna
I do have the same problem. Whatever I'm uploading it produces always the same error.
What kind of uploads are allowed?
Kr
Fab

Fab,

You can email me the document directly: [email protected]

Thanks,
Suzanne

 

[David Harper CFA FRM]

Suzanne, thanks, can we let Shawn know (with a ticket): we eliminated the upload field as a required field, so there is really no reason it should reject/interfere with any file type (I suppose it's reasonable that it have a file size limit)? Thanks,

 

[fab65]

Hi Suzanna
I've just subscribed.
Many thanks.
Kr
Fab

 

[Suzanne Evans]

Hi Suzanna
I've just subscribed.
Many thanks.
Kr
Fab

Fab,

Thank you for your purchase. Good luck in your studies and if you need anything along the way, please let us know.

Thanks,
Suzanne