Haven't yet received Study Notes and others documents

[mohamedahmedch]

Hi all,

3 hours ago, I paid the subscription for Part. 1 (Professional) and I didn't receive any documents like the Study Notes or Learning Spreadsheet...

Is it normal?

Mohamed Ahmed

 

[Nicole Seaman]

Hi all,

3 hours ago, I paid the subscription for Part. 1 (Professional) and I didn't receive any documents like the Study Notes or Learning Spreadsheet...

Is it normal?

Mohamed Ahmed

Hello @mohamedahmedch

Thank you for your purchase! You should have received a welcome email (this may have gone to your spam folder) with tips on getting started. If you did not receive that email, you can view a copy of it here in the forum: https://forum.bionicturtle.com/threads/getting-started-with-your-purchased-materials.10553/. Our FAQ section in the forum and FAQ page on our website are also very helpful in getting started. All of the materials are published online in the study planner here: https://learn.bionicturtle.com/frm-study-planner/. Please email me directly if you have any other questions about the website or your purchased materials. My email is [email protected]. You can reach out to me anytime you have questions or concerns about your account.

Thank you,

Nicole

 

[David Harper CFA FRM]

Hi @mohamedahmedch Thank you for your purchase! Glad you found the forum Once you figure out the Study Planner, per Nicole's post, please know we'll be here in the forum to support you if you have questions. Thanks, David

 

[mohamedahmedch]

Thanks you for these informations!

I have one last question: Will I also receive book by post or I could find all documents I need here?

 

[Nicole Seaman]

Thanks you for these informations!

I have one last question: Will I also receive book by post or I could find all documents I need here?

Hello @mohamedahmedch

All of our materials are published in the study planner online so we do not mail any hard copy documents.

Thank you,

Nicole

 

[mohamedahmedch]

Thanks a lot

Mohamed